As an online seller of starter, we are tempebumbung, are always ready to send our product wherever it is. We are able to send our product to all regions in Indonesia and also throughout the world. This is our commitment to provide tempeh starter to those who need it no matter where they come from and where they live.
Unlike normal days, this time is a great moment for Muslims in the world to celebrate Idul Fitri, Holy Day of Eid Al-Fitr. We have long holidays about 7 days from date June 13, 2018 until June 19, 2018. So, what happen if there are some orders of starter on that day? Do we serve them?
Serving Tempeh Starter On Idul Fitri Day
Because it is a very great day for Muslims and there is always a kind of tradition we should do during Lebaran Day (Idul Fitri Day), we cannot serve our customer maximally. We still serve the order, but not as normal days. As we all know that during this Holy Day, the Indonesia shipping services are also closed for a while so that we cannot ship the packet.
Well, this is our experience of serving our customer from abroad who ordered tempeh starter to be sent to Jakarta Selatan where he has currently lived. On June 9, he sent us an email message saying that he needed 200gr tempeh starter to be sent one week later to his place. Then, we think that one week from that day will exactly on our Holy Day, Eid Al-Fitr.
In addition to send us email message, he also sent us message via WhatsApp messenger. But in this message, he asked different amount of starter which is 100gr and expected to get starter on 18 June, 2018. That day actually was still holiday but we tried to get information from the shipping cargo whether or not the shipping is done.
Sending Tempeh Starter To Jakarta Selatan
While we were gathering the information about the shipment, we prepared the packet to our customer. We didn’t forget to confirm our customer how many amount of starter he wanted, 100gr or 200gr. Our customer wanted 200gr but then, we realized that we run out of this amount. This was because the smallest package of our Raprima tempeh starter is actually 500gr. Since we didn’t prepare the smaller amount of re-packaging tempeh starter, we didn’t have the stock of it. We were sorry to him about this and we then offered him our tempeh starter with 500gr.
He wondered how many price of it. Then, we calculate all of the total cost for 500gr tempeh starter to be sent to Jakarta Selatan. After our customer got the information needed, he finally ordered our Raprima tempeh starter with 500gr. On June 11, 2018 he transferred and then the next day, he transferred the shortage payment for it.
As you already read previously that our customer wanted the packet arrived at June 18. However, it is still holiday. We got the information from the cargo that the packet could be sent after the holiday. And this is what we also informed to our customer.
On June 13, 2018 we left the packet in the cargo. So, the packet would be sent after the holidays directly. We didn’t forget to inform our customer the tracking number of the packet so that he could check the location of his packet.
Tempeh Starter Order Finally Arrived
Waiting for almost a week, on June 19, 2018 we finally got a message from our customer. He said that the packet already arrived. We were so happy to heart that. It was not much longer than the day our customer expected.
When our customer got the starter and wanted to use it, he asked us few questions as you can see in the picture above. First, he asked whether the starter can be stored in the freeze or not. And second, the measurement of starter.
Well, you may already read the answer in our article at tempebumbung.wordpress.com. To keep starter, there are several ways you can do. For more details, please open our article : Is it possible to freeze the tempeh starter to make it last longer?
And then for the second question, he asked whether 1 tea spoon is used for per kg beans. Well, in the Raprima tempeh starter packaging, you can see the measurement but in Indonesian language. Here is the measurement of it in English:
- 2gr (Inokulum) Raprima tempeh starter for 1kg soybeans
- 1 teaspoonful (Inokulum) Raprima tempeh starter for 2.5kg soybeans
- 1 tablespoon (Inokulum) Raprima tempeh starter for 10kg soybeans
So, you only need 2gr tempeh starter for 1kg soybeans. Very small amount, isn’t it? Moreover, please also pay attention to the 9 factors that can influence the tempeh making process to make tempeh with good quality.
There are also many articles about the process of making tempeh that you can find in our website. So, don’t forget to check them all. And if you are still not satisfied with our article, you can contact us directly.
+62 857 4849 1242
Maron, Donoharjo, Ngaglik, Sleman, Yogyakarta, Indonesia 55581
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